first_imgThe Election Commission on Monday appointed 227 micro observers in the Shahkot Assembly constituency for the May 28 bypoll.“All arrangements for the bypoll have been completed and 283 presiding officers, 1,133 polling officers, 19 counting micro observers, 17 counting supervisors and 17 assistant counting supervisors have been deputed in the constituency,” said an official statement.4,000 officialsIt added that nearly 4,000 officials and employees and a total of 307 teams have been deputed for the smooth conduct of the election.The Shiromani Akali Dal, however, has demanded the deployment of an independent team directly from the Election Commission to function as a high-powered task force for the bypoll.“Mere appointment of an election observer will not suffice in view of the nefarious designs of the ruling party [Congress] which is hell-bent on rigging the poll,” said Daljeet Singh Cheema, senior vice-president of the Akali Dal, in a letter to the Chief Election Commissioner.The SAD has also demanded a complete and comprehensive video recording of the entire voting process at every polling booth in Shahkot. ‘Grave fear’Dr. Cheema alleged that the State machinery, including the bureaucracy and the police, is functioning virtually like the Congress party’s electioneering team. “We have grave fears that the State government would not allow a free and fair election,” he added.last_img read more

first_imgFormer Jammu and Kashmir Chief Minister and People’s Democratic Party (PDP) president Mehbooba Mufti on Friday warned of dangerous consequences “if New Delhi tries to break her party” and “install a chief minister in the State.”“If Delhi tries to dismiss the voting rights of people like 1987, if it tries to create divisions and interfere like that, then I think it will be just like Salahuddin and Yasin Malik were born in 1987. Any intervention from Delhi will be taken seriously,” said Ms. Mufti in Srinagar.She was speaking on ‘Martyrs Day’, which is held every year to commemorate the civilians killed in 1931 during an uprising against the Dogra monarchy.With at least six PDP leaders, including five MLAs, already showing readiness to quit the party, Ms. Mufti said, “If Delhi intervenes and breaks our party, and makes Sajad Lone or whosoever as the Chief Minister, it will erode the trust of the Kashmiris in Indian democracy.”“There can’t be any horse trading without New Delhi’s intervention. But this will have disastrous results,” she added.Remarks “out of desperation”: OmarNational Conference vice president Omar Abdullah termed Ms. Mufti’s remarks “out of desperation”.“She must really be desperate if she is threatening the Centre with renewed militancy if the PDP breaks up. She seems to have forgotten that militancy in Kashmir has already been reborn under her most able administration,” said Mr. Abdullah, also a former Chief Minister.“Let me put this out here for all to remember not one new militant will be created with the break- up of the PDP. People will not mourn the demise of a party created in Delhi only to divide the votes of Kashmiris,” he said.last_img read more

first_imgAbu Dhabi-headquartered Lulu Group International—one of the world’s top 250 retailers—chaired by Indian billionaire and retail giant Yusuff Ali M. A. is on an expansion spree in India. In February this year the group launched a $459 million mixed-use project in the south Indian state of Andhra Pradesh comprising a 7,000-audience capacity convention centre, a shopping mall and a luxury hotel.A 36-month long project set to open in 2021 in Andhra Pradesh, Lulu Group International has earmarked $2 billion for the Indian market to build malls, hotels, convention centers among others. The retail mogul’s investment in Andhra Pradesh comes right after the launch of $300 million project in the north Indian city of Lucknow in Uttar Pradesh in late February 2018. The Lulu Mall in Lucknow spans 1.86 million square meters, generating employment opportunities for over 5,000 individuals.Read it at Forbes Related Itemslast_img read more

first_imgSports Related Videospowered by AdSparcRead Next Private companies step in to help SEA Games hosting LATEST STORIES PH underwater hockey team aims to make waves in SEA Games PLAY LIST 02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City01:07Trump talks impeachment while meeting NCAA athletes02:49World-class track facilities installed at NCC for SEA Games02:11Trump awards medals to Jon Voight, Alison Krauss SEA Games hosting troubles anger Duterte Manny Pacquiao wants knockout vs Adrien Broner Hotel management clarifies SEAG footballers’ kikiam breakfast issue After his morning workout on Sunday (Manila time), Pacquiao gamely posed for photos and signed autographs for his supporters who gathered around the parking area of Pan Pacific Park.He continued his training in the afternoon with eight rounds of sparring against Arnold Gonzalez and George Kambosos Jr. and four rounds of mitts with Freddie Roach at Wild Card Gym.FEATURED STORIESSPORTSPrivate companies step in to help SEA Games hostingSPORTSUrgent reply from Philippine ‍football chiefSPORTSSEA Games: Biñan football stadium stands out in preparedness, completionPacquiao (60-7-2, 39 KOs) is defending his WBA welterweight title against Adrien Broner (33-3-1, 24 KOs) on January 19 at MGM Grand Garden Arena in Las Vegas.The 40-year-old Pacquiao is fighting in the US for the first time since his lopsided victory over Jessie Vargas in November 2016. LOOK: Joyce Pring goes public with engagement to Juancho Triviño SEA Games: Biñan football stadium stands out in preparedness, completion MOST READ SEA Games: Biñan football stadium stands out in preparedness, completion Don’t miss out on the latest news and information. Manny Pacquiao entertains his fans after his morning workout at Pan Pacific Park in Los Angeles. CONTRIBUTED PHOTOIt’s been a little over two years since Manny Pacquiao last fought in the US, but things have practically remained the same in his return to Los Angeles.The Filipino boxing superstar still draws large crowds when he trains and he still doesn’t disappoint his fans.ADVERTISEMENT View comments Is Luis Manzano planning to propose to Jessy Mendiola? TS Kammuri to enter PAR possibly a day after SEA Games openinglast_img read more

first_imgAsked about their spinners, he said: “I dont think were Asked about their spinners, he said: “I dont think were concerned how our spinners have performed, different times all have played vital roles.” Katich also had high praise for his fellow Australian legspinner Adam Zampa who grabbed a six-wicket haul but only to lose to Sunrisers Hyderabad by four runs. “Zampa had a very good game in their last match. He has not had many opportunities in this tournament. He did a very good job but they obviously fell short with the bat. Hes a very good young prospect.” But the conditions would be different here for the Pune duo of Ashwin and Zampa as the Eden track was not offering much turn this time around. Katich further said the fourth wicket on which the Kings XI Punjab match was held would be used for tomorrows game. “I think the wicket on which we played Kings XI but probably it did not spin as much as we would have thought.” Their loss to Hyderabad meant Punes hopes to qualify for play-offs is as good as over but Katich said theyre not taking them lightly. “Every game we play will be tough. Its such an even competition. The same amount of plan and preparation go into every team we play. We cant just roll up and expect to win. We have to work hard to win. Pune missed out last night but Bangalore still could win the four games.” Sunil Narine, who missed their last two games because of a finger injury, was seen bowling at the nets for close to an hour and the KKR assistant coach felt that the offspinner would be fit for the match Saturday. “Were pretty positive he will be fit for Saturday. Hes feeling a lot better given that we had a bit of break since our last game against Gujarat.” PTI TAP KHS KHSadvertisementlast_img read more

first_imgAmazon India on Wednesday announced its third smartphone offering under the 10.or (Tenor) brand, called the 10.or D. The handset comes following the 10.or G and 10.or E, both of which fall in the budget segment. The latest handset comes at an even lower price point, starting at Rs 4,999 for 2GB of RAM and Rs 5,999 for the 3GB option. Considering the specs on board, which includes a large battery capacity, stock Android Nougat and a fingerprint sensor, among other things, Amazon looks to provide a solid entry-level smartphone with the 10.or D to take on the likes of the newly launched Redmi 5A.The e-commerce company says that the 10.or D has been designed considering customer feedback. The budget handset highlights certain specifications such as a large 3500mAh battery, fingerprint sensor and stock Android, among other things that have been popular requests by Amazon customers in the entry-level segment. I got some time to check out the phone and here are my initial thoughts.The 10.or D sports a 5.2-inch HD display and my initial reaction is that the display is pretty bright and vivid for 720p. The brightness levels are good and the colours look impressive as well, especially the reds and blues. Viewing angles are decent, but look a bit off at extreme angles. Visibility indoors is great and the phone handles pretty well outdoors under bright sunlight as well.The handset feels a bit heavy to hold and is a little thick as well, which is likely due to the 3500mAh battery inside. The 10.or D has a plastic outer shell, but the matte finish on the back is smooth and gives it a slight premium feel as well. One of the biggest highlights here is the fingerprint sensor on the back, which is quite rare to see at this price point. The Redmi 5A does not sport a fingerprint sensor, so I would call this a win for Amazon if one is keeping count. In my brief time with the handset, I found the fingerprint sensor was not the fastest, but not too slow to warrant a complain as well. It did fail to register my fingerprint on occasion, which is again not something that would bother a lot of people.advertisementThe 10.or D runs stock Android 7.1.2 Nougat, which is great as I found the experience to be quite snappy for a budget phone. In the limited time that I had to work with, the apps opened and closed smoothly without much lag or stutter. As this is a “Crafted for Amazon” product, the phone does come with a few Amazon apps like Kindle and Prime Video which are non-removable, but there aren’t a lot of them and they don’t take up a lot of storage space as well.Also Read: 10.or D launched: Key specs, features, India price, and everything you need to knowMoving over to the optics, the 10.or D sports a 13-megapixel rear camera and a 5-megapixel front-facing camera that are similar to what you will find on the Redmi 5A. After taking a couple of indoor and outdoor shots through the rear camera, I found that colours looked a little faded and washed out. While outdoor shots look bright, both the rear and front cameras don’t seem to capture the colours accurately and they also miss out on the details. The cameras aren’t quick to focus so you will find a more than a few shots to appear hazy. We’ll have more on the cameras in our detailed review.The 3500mAh battery is pretty big and impressive at this price point. Now, Amazon India promises up to 2 days of battery life on average use. Since this is our initial impressions, we can’t really confirm how well the battery holds up. But the few hours that I did get to play around with, the battery level dropped pretty slowly, which seems to suggest that you should get about a full day and a half on average use and a pretty solid standby. The handset does not support fast charge so it may take a couple of hours to charge the device from zero to 100 per cent. We’ll have more to tell you on the battery in our full review.Based on my limited time with the 10.or D, I found that the phone is quite promising. Sure, the design may not be something to write home about, but the software seemed pretty fluid and the performance was snappy as well. The fingerprint sensor is a welcome addition as well, but the battery is something that will need more time to know if it delivers on its promise. From the looks of it, the 10.or D seems like a worthy challenger to take on the Redmi 5A and other entry-level phones. Amazon will have to amp up advertising, though, to really get this phone out there in the public’s eye. We’ll have a more detailed review of the handset in the coming days so stay tuned.advertisementlast_img read more

first_imgTransfers Alisson, Milinkovic-Savic & 15 summer transfer targets from Serie A this summer Mark Doyle Last updated 1 year ago 16:10 3/3/18 FacebookTwitterRedditcopy Comments(2) Alisson Milinkovic-Savic Getty Images/Goal Transfers Serie A Chelsea Liverpool Ligue 1 Bundesliga Premier League Primera División Milan Juventus Internazionale Lazio Roma Barcelona Real Madrid PSG Manchester City Manchester United Arsenal Opinion With the summer window set to open in just three months, Goal looks at the players presently attracting the most attention in Italy’s top flightlast_img

first_imgStory Highlights Prime Minister the Most Hon. Andrew Holness, and President of the Dominican Republic, His Excellency Danilo Medina Sánchez, were on Monday (November 27) conferred with national honours of their respective countries during a State Luncheon at King’s House. Governor-General, His Excellency the Most Hon. Sir Patrick Allen, conferred the Order of Excellence on President Medina while Prime Minister Holness was awarded the Order of Merit of Duarte, Sánchez and Mella in the rank of Grand Cross with Gold Breast Star by President Medina. Prime Minister the Most Hon. Andrew Holness, and President of the Dominican Republic, His Excellency Danilo Medina Sánchez, were on Monday (November 27) conferred with national honours of their respective countries during a State Luncheon at King’s House.Governor-General, His Excellency the Most Hon. Sir Patrick Allen, conferred the Order of Excellence on President Medina while Prime Minister Holness was awarded the Order of Merit of Duarte, Sánchez and Mella in the rank of Grand Cross with Gold Breast Star by President Medina.The Order of Excellence is one of the six national orders of the Jamaican honours system, and it is only awarded to present and former foreign heads of State or government.The Order of Merit of Duarte, Sánchez and Mella (Orden al Mérito de Duarte, Sánchez y Mella) is the principal order of the Dominican Republic. The order is divided into seven grades, with the Grand Cross with Gold Breast Star awarded to foreign chiefs of State and to former presidents and vice-presidents.In his remarks, the Governor-General said President Medina is being recognised for his contribution to Caribbean development, beginning within his own country and extending to the partnerships that exist within the region.He told President Medina, who will be attending the United Nations World Tourism Organization (UNWTO) Global Conference in Montego Bay, that “I have no doubt that your presence and contribution to the (conference) will add significant value to the expected outcomes”.The Governor-General expressed confidence that President Medina’s visit will contribute to the strengthening of the bonds of friendship that exist between Jamaica and the Dominican Republic.“In this highly interconnected world environment, we all have an obligation to work together in ways that will enure to our economic and social advancement. Jamaicans have shown throughout history our capacity to be creative, to overcome challenges and to take bold decisions. I expect that we will continue to demonstrate that capacity in our international engagements to the benefit of us all,” he said.The Governor-General also congratulated Prime Minister Holness on the honour conferred on him by the Dominican Republic noting that “we continue to wish you well in your tenure”.In his remarks, President Medina thanked the Jamaican Government for bestowing him with the honour. “I know it is not an honour only for me but for the people of the Dominican Republic,” he said.For his part, Prime Minister Holness said he was most pleased to have been nominated for the conferral of the prestigious honour of Order of Merit of Duarte, Sánchez and Mella.“I am both honoured and humbled by the fact that this is the highest honour that can be conferred on any foreign head of government. I pledge to fulfil the expectations of this great honour with distinction as I look forward to our further collaboration at the personal, national, regional and international level as we strive to secure a better quality of life for the people of our countries and the world,” he said.The decree read that Prime Minister Holness has a distinguished career as a public figure, member of Parliament and Head of Government making notable contributions to development, especially in matters of education and the promotion of social inclusion.It said further that the Prime Minister was being recognised for his leadership role in the Caribbean region, promoting dialogue and consensus in the search for solutions to common problems, his friendship and solidarity towards the Dominican Republic, and “making concrete efforts to bring our governments closer and work together towards common goals”.President Medina arrived in the island on Monday (November 27) for a one-day State Visit.He departed Kingston later in the day for Montego Bay where he will participate in the United Nations World Tourism Organization conference from November 27 to 29 at the Montego Bay Convention Centre. The decree read that Prime Minister Holness has a distinguished career as a public figure, member of Parliament and Head of Government making notable contributions to development, especially in matters of education and the promotion of social inclusion.last_img read more

first_imgPublic health officials are reminding Nova Scotians that fluseason is approaching and immunization is the most effective wayto protect against influenza. “Last year’s flu season came early and had a significant impact,”said Dr. Robert Strang, medical officer of health for CapitalHealth. “Each fall we need to remember the importance ofimmunization in protecting people, young and old, from symptomsof the flu, and potentially serious complications.” The Department of Health is providing free vaccine for thefollowing groups at doctors’ offices and community clinics acrossthe province:– people over age 65;– adults and children with chronic heart and lung problems, andother chronic diseases;– anyone living in the same household as people over 65 orpeople with chronic illnesses;– all health-care workers and students in health-careeducational programs; and– police officers and firefighters. Starting this year, the province will also provide the vaccinefree of charge for babies age six months to 23 months. Childrenunder the age of two years are among the most likely to get verysick from the flu and have the same risk of being hospitalizedbecause of influenza, as seniors. “Last year, we had more people vaccinated than in any other yearprevious. I hope this momentum will continue,” said HealthMinister Angus MacIsaac. “The flu vaccine is one of the mosteffective tools this province has to improve health, combatabsenteeism and reduce strain on the health-care system duringthe long winter months.” Nova Scotia’s district health authorities are launching internalcampaigns encouraging their staff and volunteers to be immunized. Because physicians and health-care providers are often infrequent contact with those at risk of contracting the flu, it isimperative that members of this group be vaccinated. “Promoting and supporting flu immunization is important to thedoctors of the province,” said Dr. Maria Alexiadis, president,Doctors Nova Scotia. “It is not only our responsibility to ensurehigh-risk individuals are advised about and offered flu vaccine,we can also be positive role models by being immunized ourselvesand encouraging all health-care workers to be immunized.” Influenza affects the chest, not the stomach. Flu symptomsinclude fever, headache, cough, chills and muscle aches andpains. Vomiting and diarrhea are not caused by the flu. Thesesymptoms are usually caused by a stomach virus or bacteria. A typical flu season in Nova Scotia runs from November to April,sending more than 20,000 people to their doctor. About 2,500people are admitted to hospital during a normal flu season, and400 people die as a result of complications from the virus. Dr. Strang also reassured people that Canada’s supply of fluvaccine is secure, despite shortages in other countries.last_img read more

MONTREAL — Aluminum giant Rio Tinto Alcan is studying its options, including whether to seek the reopening of collective agreements, at it moves to reduce costs over the next 12 to 18 months to offset the challenges of a tough global market for the metal.The Montreal-based aluminum division has provided cost reduction targets to each of its facilities around the world, but won’t release them publicly.Rio Tinto Alcan met Thursday with Canadian Auto Workers union representatives to discuss employee concerns about the weak global aluminum market, cost-reduction efforts and the planned closure this year of its cathode facility in Arvida. About 50 employees affected by the closure will be relocated to other facilities.The meeting followed a general meeting of union employees about 10 days ago.[np-related]Company spokeswoman Claudine Gagnon says Rio’s facilities in Quebec and elsewhere around the world have to reduce costs. The Arvida facility also faces an additional challenge because it will no longer meet Quebec’s environmental standards as of 2015.She said the company hasn’t made any decisions about seeking the reopening of some collective agreements, but it is one of the options being considered. Other options include achieving savings by changing work rules.CAW officials couldn’t be immediately reached for comment, but Marc Maltais of the United Steelworkers in Alma, Que., said the union has yet to meet with Rio about its demands.While the union recognizes the difficulties facing the global aluminum industry, he said cheap energy makes Quebec one of the lowest cost operations in the world. read more

TORONTO — Looking to capture the growing number of consumers cutting their cable cord, DAZN has launched a sports streaming service in Canada.And DAZN (pronounced Da Zone) has started with a bang by offering live and on-demand coverage of every NFL game as the new, exclusive Canadian home of NFL Game Pass, the league’s premium digital subscription product.The DAZN package includes all Sunday games previously offered on NFL Sunday Ticket, plus NFL RedZone, a game-day channel owned and operated by NFL Network.The new streaming platform is leaving Canadian cable providers out in the cold on the deluxe NFL service.The DAZN cost is $20 a month or an introductory annual price of $150, with the first 30 days free. The service will be available on everything from smart TVs to tablets and smart phones.The NFL is the only sport on the Canadian menu so far. But DAZN promises to add more, as it already has in Germany, Austria, Switzerland and Japan. All four launched last August.For example, the German package now includes English Premier League, Spain’s La Liga, Italy’s Serie A and France’s Ligue 1 soccer plus a Bundesliga highlights package. It also includes NFL, NBA, NHL and Major League Baseball as well as cricket, rugby and tennis among others.The German package will be bolstered by Champions League soccer beginning 2018-19.The Japanese package is built around an exclusive 10-year rights agreement for the domestic J-League soccer.Hockey will be the big question mark for Canada, with Rogers seemingly holding all the cards thanks to a US$5.232-billion, 12-year deal with the NHL that runs through the 2025-26 season.That deal gives Rogers national rights to all NHL games, including the Stanley Cup playoffs, on all of its platforms in all languages. Bell is also involved, via regional NHL broadcasts.But the NFL is a good first card to throw down.DAZN follows some of Netflix’s business model, in terms of flexibility of contract.“When you see the breadth of other rights, hopefully in the next couple of weeks, you’ll see that we’re trying to really (provide) choice to the consumers as well and offer up a selection of different sports and different leagues,” Alex Rice, DAZN managing director for rights and strategic development, said from London.DAZN will offer full games live, as well as making them available on demand. In some cases, a condensed game will also be available.Like Netflix, DAZN recognizes the need to keep varying the menu.“You obviously have to keep spending — and spending on content. And that’s the long-term plan in all the markets,” Rice said.There will be French-language commentary “on key events.”Canada offers DAZN a connected audience in terms of broadband penetration, shown by the success of entertainment streaming services.“We could see there was clearly an appetite and clearly a movement, in some cases, to cord-cut — and obviously attract a cord-never generation who never bought a pay-TV package and are more used to buying subscription services in this way,” Rice said.The DAZN menu will be a blend of exclusive and shared properties.Rice declined to divulge subscription numbers in DAZN’s existing markets but says there are plans to expand to other countries.The DAZN announcement seemed to catch competitors by surprise Thursday.In the past, NFL Sunday Ticket has been available via Canadian cable companies. Rogers, for example, was still advertising it on its website Thursday morning as part of its $39.95 monthly Super Sports Pak.Rice called it an administrative error, saying DAZN had acquired the Sunday Ticket package.“And we’ve chosen not to distribute that on the linear pay-TV platforms in Canada, it will just be available through via the DAZN service,” he said.A Rogers spokeswoman said a selection of NFL games will continue to be available through Canadian and U.S. TV channels.“It will be disappointing for our customers that the new NFL rights-holder has decided not to make RedZone or NFL Sunday Ticket available on TV to Canadian sports fans at home,” the spokeswoman said.NFL Sunday Ticket will continue to be available to Rogers’ commercial customers.Bell did not immediately respond to a request for comment.DAZN has substantial backing behind it in the form of Perform Group, a digital sports content and media group. The majority owner of Perform is Access Industries, founded in 1986 by chairman Len Blavatnik, a Ukraine-born American who ranks 40th on Forbes 2017 list of billionaires with a net worth of US$19.5 billion.The Canadian launch comes two months after Perform struck a deal with the NFL to market the league’s TV rights in various global territories and NFL Game Pass outside the U.S. and Europe.The “strategic media relationship” covers more than 100 countries and territories, including Canada, Argentina, Australia, Brazil, Hong Kong, India, Israel, Japan, Mexico, New Zealand, South Korea, and Turkey.—Follow @NeilMDavidson on Twitter read more

See All in Contact Center & Customer Experience » What’s Trending in CX Today Blair Pleasant September 17, 2019 Organizations that truly care about customer service start with a understanding of what digital consumers really want. AmazonConnect-code.png It seems I was wrong. Kevin showed not one but five slides showing how axialHealthcare developers had built customizations for its deployment. At the end of the presentation, he said, “I am not a telephone person. I am a Python person. But I guess I am a telephone person now.”With this comment, it occurred to me that the journey that began with the digitization of voice in digital PBXs in the 1980s to a pure software model appears to be nearing completion.The Amazon Connect customer reflection reminded me of a comment from Twilio CEO Jeff Lawson at the company’s Signal customer and partner event in October. With its application platform — the underpinning of Flex — Twilio is developing a new way to create software, Lawson posited. Last week as I listened to Amazon Connect customers, in that first session and two others, I realized that Amazon Connect is more like Twilio Flex, a build-your-own contact center, than I had first imagined.Hearing them talk about their use of Amazon Connect made it clear that a large part of the appeal isn’t just about using a cloud contact center solution, but entree into a world where every AWS service released becomes a potential Amazon Connect capability. At Enterprise Connect 2018, Collin Davis, AWS GM for Alexa for Business, talked about and demonstrated how Amazon Lex works with Amazon Connect. In another re:Invent session, “Bring the Power of AI to Your Amazon Connect Contact Center,” Liberty Mutual and several other Amazon Connect customers talked about using Lex, as well as Amazon Transcribe and Amazon Comprehend — all services that turn spoken contact center calls into data that can feed into analytics engines, as shown in the slide below from Liberty Mutual, and ultimately become actionable. How to Plan a Smooth Contact Center Cloud Migration Elizabeth Magill September 24, 2019 A strategic migration plan must answer three important questions. software-devs.jpg Cisco Touts Webex Contact Center-Calling Integration Beth Schultz September 23, 2019 Company talks up other enhancements to cloud platform, as contact center partners make service news of their own. Why You Need to Care About CX of Connected Consumers Blair Pleasant September 30, 2019 Today, enterprises are distinguishing themselves with personal, robust customer experiences. But can it be too much? Amazon Web Services held its annual user and partner event, AWS re:Invent, last week in Las Vegas, and my purpose in attending was to get the latest and greatest information on Amazon Connect, the contact center solution AWS announced at Enterprise Connect 2017. I wasn’t disappointed. (For a look at Internet of Things news from the event, see “AWS Targets Easier IoT Deployments.”)I quickly discovered that the official industry analyst summit wasn’t the place to get the contact center information I craved. On day two, I set out to hop around the seven-casino event campus to attend breakout sessions dedicated to Amazon Connect.In the first session I attended, “Customizing Your Amazon Connect Contact Center,” axialHealthCare and Rackspace, each with custom customer relationship management (CRM) systems, described how they’ve used Amazon Connect to replace premises-based contact center solutions. For each, the reason for the change was clear: While the legacy systems could be made to work with custom CRMs, the time and cost required wasn’t justified on aged systems.I had my first a-ha! moment during that session. When it was his turn to present, Kevin Harvey, VP of engineering at axialHealthcare, showed a slide (below) — of code. It brought to mind a similar screen I saw last February during a pre-briefing on Twilio’s impending Flex contact center announcement. I remember telling Al Cook, GM of Twilio Flex, “contact center people don’t want to see code.” I may even have put my hands over my eyes and told Al to make it go away. AmazonConnect_AI.png Decoding Dialogflow: Enabling Voice Brent Kelly September 16, 2019 The seventh in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI In my briefings with Amazon Connect GM Pasquale DeMaio, I heard the message loud and clear: The Connect platform is designed to be open. So while AWS may offer specific services, if a customer wants to use different tools, Connect allows them to do so. The number of technology partners, especially workforce optimization companies, that I saw in the same Amazon Connect sessions I attended attests to the platform’s openness.In 2018, developers began taking center stage in key contact center deployments, using platforms from companies such as Amazon, Twilio, and Vonage Nexmo. At Enterprise Connect 2019, coming March 18 to 21 in Orlando, Fla., we’ll explore this topic in the session, “The New Role of the Developer in the Contact Center.” Join us to learn more about how to approach this new generation of contact center platform, as well as how to test and maintain applications built with it. We’ll get as technical as you’d like… though I might be tempted to cover my eyes.As a No Jitter reader, you can save $200 off the price of Enterprise Connect 2019 by entering the code NJPOSTS. Register now! Tags:News & ViewsAmazon ConnectTwilio FlexContact Center & Customer ExperienceAI & Speech TechnologiesAnalyst InsightCCaaSDeployment ModelsTechnology Trends Articles You Might Like Log in or register to post comments read more

first_imgTempête Xynthia : les agriculteurs indemnisésFrance – Bruno Le Maire, le ministre de l’Agriculture, a déclaré que les agriculteurs victimes de la tempête Xynthia toucheraient des indemnités en provenance du Fonds national de lutte contre les calamités agricoles.Le ministre a fait cette annonce sur RMC ce matin, il a ajouté : “[Ce fonds] a un avantage, je peux le débloquer tout de suite, il me faut juste le recensement exploitation par exploitation pour évidemment être le plus équitable possible”.D’après lui, l’indemnisation devrait être mise en place “dans les jours qui viennent”. “Il y a de l’argent dans ce fonds, donc il y a de quoi faire face aux difficultés financières de ces exploitations”, a-t-il ajouté.Selon Jean-Michel Lemétayer, président du syndicat agricole FNSEA, il y aurait “d’énormes pertes” dans le secteur de l’agriculture et de la pêche.Le 1 mars 2010 à 13:21 • Emmanuel Perrinlast_img read more

first_imgMaurizio Sarri confirms that Callum Hudson-Odoi will likely feature in Chelsea’s Europa League match against Vidi on Thursday.Hudson-Odoi was impressive in his Chelsea’s last Europa League game with PAOK at Stamford Bridge.The 18-year-old scored his first Chelsea goal and also provided an assist for Alvaro Morata in the 4-0 victory, and Sarri is considering giving him playing time on Thursday.“Tomorrow we have three 2000-born players in the 18. Maybe Hudson-Odoi will be on the pitch, Ampadu is in the 18, maybe he will be on the pitch because Cahill is injured,” Sarri told the club’s website.Maurizio Sarri, JuventusMaurizio Sarri satisfied despite Juventus’ draw at Fiorentina Andrew Smyth – September 14, 2019 Maurizio Sarri was satisfied with Juventus’ performance on Saturday afternoon after finishing a tough game at Fiorentina 0-0.“I don’t think in Manchester City or Manchester United or the other big teams there are 2000-born players with a lot of minutes. To play in these teams is really very difficult, but I hope in the future there will be a chance for Callum and Ampadu.“It’s up to them. Hudson-Odoi played in the Community Shield in August, he has played two matches in the Europa League.“Tomorrow maybe he will be on the pitch. That is four opportunities. They only have to play very well in these opportunities, and for the moment Hudson-Odoi did it, and now I am looking forward to Ampadu doing it. He is a very good player.“They both have a very important future. They both have to improve every day in every way from a physical and tactical point of view. Technically they are very good.”last_img read more

first_imgUnder two-thirds (65%) of employees think they are underpaid, but this rises to 94% among employees based in Aberdeen, according to research by recruitment website CV Library.Its survey of 1,200 UK employees also found that 76% of respondents in Edinburgh believe they are underpaid, compared with 71% of those working in Newcastle, 69% based in Glasgow and 67% in Liverpool.Elsewhere, 67% of respondents based in Bristol believe they are underpaid, with employees in Leeds (66%), Manchester (65%), London (65%) and Sheffield (61%) also agreeing with this sentiment.CV Library also analysed the average salaries in these locations in comparison to the national average, using data from its Q2 2018 Job Market Report, published in July 2018. The UK’s average salary is £33,200, and employees in Aberdeen are in fact paid 12% more, as they receive £37,325 on average. London is 15% higher, with an average salary of £38,315.Of the locations that are underpaid when compared to the national average, Sheffield has the largest gap, coming in at 11% below the national level, with a recorded average salary of £29,686. Newcastle closely follows, landing 10% under the national average at £29,847, while Leeds reports an 8% difference, with £30,706. Both Manchester and Liverpool are underpaid by 5%, with £31,682 and £31,474 respectively. Edinburgh and Glasgow both have average salaries 3% lower than the national level, at £32,147 and £32,361.Lee Biggins (pictured), founder and managing director at CV Library, said: “We often hear that candidates look for a new job to secure a higher salary, so we wanted to explore how true this sentiment is in the UK, comparing the insights against our own salary data. It certainly confirms that the vast majority of [employees] believe that they’re underpaid and it’s clear that this feeling is more apparent in the north.“London continues to offer the highest salaries, though living costs in the capital should be taken into account as these can impact take home pay massively. What’s more, the fact that the cost of living in Aberdeen is considerably lower and average pay only falls behind London by £990, suggests that those looking to earn more could consider a move to north-east Scotland.”last_img read more

first_imgWorkplace flexibility is one of the most prevalent trends among UK workers, with over three-quarters (77%) stating that it is very important to them, according to a report from employee benefits provider Unum and independent researcher the Future Laboratory.The study, The future workforce, carried out by Opinium in March 2018 and published in September 2018, also reveals that 61% of UK workers believe their employer should accommodate their needs and life stage, such as offering parental or grandparental leave and associated benefits, and different hours to accommodate varied lifestyles and healthcare.Younger workers are more likely to expect such benefits, with 73% of 25 to 34-year-olds favouring them, compared with 45% of 55 to 64-year-olds.The report also reveals that almost half (46%) of UK workers expect to have multiple careers throughout their working life, as opposed to one lifelong career. The study says one of the key reasons for these trends is the growing ‘sandwich generation’ of those attempting to balance raising children with caring for ageing parents.Liz Walker, HR director at Unum, said: “It’s clear that seismic societal changes, such as the growing sandwich generation, are having a huge impact on employee expectations about what they want from both their workplace and their career more broadly. Many UK businesses have already taken great steps to enable employees to work more flexibly but there is more to be done in order to attract and retain the best talent in the wake of these new expectations. True flexibility goes beyond providing the infrastructure for employees to work remotely. It must be baked into the culture of an organisation and espoused by management.”According to the research, almost three-quarters (74%) of workers are still keen to continue learning into their older years. Nearly two-thirds (65%) of respondents said they expect to work longer because they want to, rather than out of necessity.Walker added: “UK businesses must consider how to cater for their employees at all stages of their life and to prepare for a future in which more workers than ever share a role with a colleague, pursue a new career path or even leave a company to later return.”last_img read more

first_imgWashington: US President Donald Trump has dismissed allegations that he raped a woman in a department store dressing room in the mid-1990s as “fiction”. The US President says he never met E Jean Carroll and accuses her of making up the allegation to sell a new book. Carroll says she did not report the alleged attack at the time after being advised by a friend she had no chance of winning in court. Her story was published in New York magazine on Friday. Also Read – Shahid Afridi joins ‘Kashmir Hour’ in military uniform Advertise With Us More than a dozen women have previously made sexual misconduct allegations against Trump, which he has denied. In the article, she describes meeting Trump in late 1995 or early 1996, in Bergdorf Goodman. She says she recognised him as the “real estate tycoon” and that he told her he was buying a present for “a girl”. She says Trump knew she was a TV agony aunt and the two joked around, encouraging each other to try on some lingerie. Also Read – EAM Jaishankar calls on European Parliament President David Sassoli Advertise With Us She alleges that they then went to a dressing room, where she accuses him of raping her. Both Trump and Carroll were aged around 50 at the time, and he was married to Marla Maples. Carroll says she told two friends about the alleged incident, one of whom advised her to go to the police. But she says the other advised her against telling anyone saying: “Forget it! He has 200 lawyers. He’ll bury you.” The accusation is one of six alleged attacks by “awful men” that Carroll details in her article.last_img read more

first_img 11 min read Free Webinar | Sept 5: Tips and Tools for Making Progress Toward Important Goals This story appears in the March 2011 issue of . Subscribe » To land the big fishes, you need to be able to find them. But like the fishes themselves, data about where and when the big ones are biting don’t stay fresh for long.The 100,000 or so user forum members of Bigfishtackle.com like to share just that kind of information, but by the time they get back home or to their Wi-Fi enabled cabins to log on to tell their friends the best places to drop a line (or maybe just to gloat), it could be old news. It would be a lot better if they could log onto their mobile phones the instant they set the hook, right from the boat.”Fishing reports can get a little dated,” says Mike Hodgdon, COO of Colorado Springs, Colo.-based First Light Net, which runs Bigfishtackle.com and other websites for outdoor enthusiasts. “There is a big advantage for the angler to do this while they’re actually on a fishing spot. That’s why we started to see some demand to post to the forum from mobile phones.”The website became an early adopter of new technology enabling a mobile-optimized web browsing experience. In 2007, it started reformatting its site for smaller mobile device screens. But the business soon found dotMobi, a Dublin, Ireland, firm that’s among a handful of companies that sells .mobi domain names, as well as tools for creating a mobile-optimized web experience. Now, Bigfishtackle.mobi gives forum members viewing, browsing and posting functions that are just like the desktop web experience, but rendered just right for a 3- or 4-inch mobile phone screen.The site and others like it represent a growing trend among entrepreneurial businesses to achieve a more mobile-friendly web presence.The .mobi designation isn’t for a separate website–it’s just a mobile-optimized extension. Bigfishtackle.com didn’t have to change its URL. “You can post to the .mobi site, and it integrates with the regular website in real time,” Hodgdon says.Pinky Brand, director of global sales at dotMobi, estimates that businesses could realize a bump in traffic of 10 percent to 15 percent by mobile-optimizing their websites. That could be the amount of traffic they are losing if customers try to visit their regular websites from mobile phones and find them unfit for viewing on their device screens.”Mobile is what a lot of consumers use to look for businesses right now,” Brand says. “In truth, every business already has a mobile website because your website can be seen on mobile phones. It’s just that the businesses may not know how bad it looks on a mobile phone.”Bigfishtackle.mobi was among the first sites launched with dotMobi’s help. Though the site does see some unique visitors, Hodgdon says the crossover from the regular website has been especially notable, with about 40 percent of website visitors crossing over to the mobile-optimized version. That’s a lot of impact for a project that cost its website proprietor little more than $8,000.Mike Hodgdon, COO of Colorado Springs, Colo.-based First Light Net”If you think about it, this makes sense for a lot of different types of businesses because the mobile phone market is so big,” Hodgdon says. “The opportunity is bigger than just building for computers.”The nascent mobile website movement could be the next step for mobile-savvy businesses that have joined the mobile app explosion, or even for those who have missed out on apps. However, in the long run mobile websites could prove to have broader implications and greater business benefits.It can be expensive and labor intensive to develop a mobile app to represent your business. Developers of the earliest mobile data apps often had to write different versions for every mobile device on which they wanted the apps to play, says Mitch Lazar, CEO of Taptu, a social media and technology company with headquarters in Denver and Cambridge, England.Lazar himself was an early entrant into mobile Internet endeavors, having created the CNN Mobile service after starting CNN.com in the 1990s.”There were huge cost and distribution challenges because you had to customize the service for every phone that was out there,” Lazar says. “We had to create about 500 different SKUs for CNN Mobile for different distributors.”A pair of philosophically opposite technology evolutions in recent years made the development process easier. First, Apple created its own tightly controlled app ecosystem with the highly desirable iPhone at the center of it. Next, the emergence of the Android operating system created an open environment for developers to create an app once, and with a few tweaks, get it on a much broader list of devices.The success of the iPhone and the rise of the Android army created a fast-growing market for mobile apps, but with that success came new challenges for any business seeking to make its mark with its own mobile app. For starters, it has to deal with an app store, such as Apple’s iPhone store, that will want a piece of the revenue. Also, the app undergoes lengthy, rigorous testing and certification procedures before it gets a spot on the virtual store shelf.But the biggest challenge may be getting the app noticed once it does become available. At the Apple store, for example, an app now has to fight for attention against more than 300,000 others–and that’s just one app store. And if consumers do find it, will they use it? As mobile phone users download an increasing number of apps, concerns are growing about the potential for app overload.”It’s filter failure, the problem of not being able to filter out what’s core to you,” Taptu’s Lazar says. “It’s a problem that has spanned years as we’ve had an Internet fire hose pointing at us.”Taptu’s MyTaptu social news aggregation app allows users to build a personalized visual experience on the mobile phone that lets them avoid “app-hopping,” Lazar says. That could make it easier for individual business apps to be found in the rapidly growing mobile app universe.Though tools like Taptu help, many small-business owners believe that the mobile app environment still can be an abyss, and that they could better use their time and money enhancing their core websites, rather than trying to get a homespun app onto their customers’ phones.Nitin Bhandari, co-founder and chief product officer of Skyfire, a company in Mountain View, Calif., whose mobile browser technology converts web pages for viewing on mobile devices, says having a greater mobile web focus makes more sense for businesses now because mobile network bandwidth advancements and browser innovations have caught up with device capabilities.”You’ve got better devices, better networks and better browsers,” he says. Yet how and when to pursue the mobile web remains a challenge.Where to Go for More Resources to help you mobilize your web presencedotMobi: Resources and information on buying a .mobi domain.mobiThinking: A spinoff of dotMobi that offers education about mobile web marketing.The Webkit Open Source Project: Information on the browser technology supporting HTML 5’s mobile functionality.mobiForge: A community of independent mobile web developers.The Web Hypertext Application Technical Working Group: Industry body started by folks from Apple, Opera Software and Mozilla Foundation to speed HTML 5 development.HTML5.org: More details on HTML 5 and comparisons to previous versions.Taptu blog: Resources and information on mobile app trends and app streams.”There’s a great deal of confusion about the mobile web,” says Joshua Bixby, president of website optimization firm Strangeloop, in Vancouver, B.C. “Businesses haven’t known what to do about it, and the largest companies have been focused on coming out with their own apps for individual phones.”What’s getting the mobile web more attention is executives checking out their competitors’ websites from their iPhones and finding out [those sites] work better on mobile than their own,” Bixby says. “Then they force their IT departments to change direction and prioritize the mobile web.”DotMobi’s Brand says businesses should keep in mind three factors when developing a mobile website: the site needs to be able to detect when mobile users are accessing it; it needs a way to adapt content to a mobile format; and it needs a way to present that mobile-ready content.One of the main technology tools is HTML 5, the first version of the well-known Internet development language to accommodate mobile. It allows the creation of mobile-optimized websites, as well as “web apps”–essentially website-based apps and widgets that can be accessed through a web browser such as Google Chrome or Apple Safari that uses the Webkit open source web page rendering system that is part of the HTML 5 standard.”Web apps are basically HTML wrapped in an app,” says Mark Britten, senior product manager of NewBay Software, which has offices in Seattle and Dublin. “It is something that is much more lightweight and much quicker to use than XML.”But the best part for small businesses that lack an IT department is that no knowledge of HTML 5 is required. Solutions such as dotMobi’s goMobi service platform can do the grunt work for you. With goMobi, business owners use simple drag-and-drop methods to turn their desktop site into a mobile one. And, Brand says, the conversion process takes just minutes. With dotMobi’s free mobiReady.com service, owners can test their existing site to see how it will look from the perspective of different devices.Many Advocates of HTML5 argue that mobile-optimized websites and emerging web apps based on the platform can help businesses avoid the mobile app store glut by sending users right to their websites–which, in turn, can help dig users out of the piles of mobile apps that may be suffocating their overall mobile Internet usage.”Mobile apps actually have a high churn rate. All of these apps you have downloaded are digital weight you carry around,” says Skyfire’s Bhandari. “But web browsing only continues to increase.”Bixby says a revolution in mobile-optimized websites could eventually de-emphasize app stores for both app creators and users–though he acknowledges that’s hard to imagine right now, during the height of the mobile app market.”Apps as we know them now are a phase in the maturity of the mobile Internet,” he says. “The browser is what will define that experience in the future.”Taptu’s Lazar thinks otherwise: that apps will continue to be important, and that technology like HTML 5 will just make it easier for entrepreneurial businesses to negotiate all aspects of the mobile web, whether in site development or app development.”HTML 5 lets Taptu create a smart browser solution without having to rewrite a lot of code, but you will still have apps. Like your website, they will just be written in HTML 5,” he says.The increasing ease with which entrepreneurial businesses can leverage the mobile web could make it a simple decision for companies to get onboard. In addition, it’s a relatively inexpensive move, and it might even make sense for some new businesses to make their Internet debut as a mobile website.Still, dotMobi’s Brand says the decision to mobile-optimize a site or to go further and support m-commerce is something that has to come down to a business’s understanding of its audience.Bigfishtackle.com was so certain of its users’ interest in mobile that it snapped up about 30 .mobi URLs from dotMobi, Hodgdon says. He sees the potential for m-commerce activity, such as the ability to buy a fishing license from your phone and to display it on your phone screen.”The .mobi site is an extension of what we have been doing from the very beginning,” Hodgdon says.Brand says the progress of mobile websites “reminds me of the desktop Internet growth of 15 years ago. It’s driven by advances in device horsepower and connectivity. But desktop was a slower evolution, and the mobile Internet adoption rate is blindingly fast. The way this will take root is that entrepreneurs will talk to one another and say, ‘I did this and it worked for me, so maybe it will work for you.'” Attend this free webinar and learn how you can maximize efficiency while getting the most critical things done right. February 22, 2011 Register Now »last_img read more

first_imgWith the eighth and final season of Game of Thrones (GOT) being telecast, anticipation and excitement among its loyal fans is at an all-time high. The much loved and critically acclaimed HBO series is well known for its overarching plotlines, captivating mythos and fantastic, larger-than-life settings in exotic locations. As a result, a new kind of emerging tourism trend, i.e. ‘GOT Tourism’ has been gaining momentum over the last few years ever since the series first premiered, with a steady rise in Indian travellers keen to visit the locales and often re-enact the scenes belonging to their favourite characters. Thousands of Game of Thrones fans have been flocking to the real-life locations where the series was shot at, eager to be a part of the majestic experiences themselves.In light of season eight as well as this unique GOT Tourism trend, Thomas Cook India has observed a 30% surge in Indian millennial travellers opting for holidays to these exotic locations, including Northern Ireland, Croatia (which has also recently garnered immense popularity following the FIFA World Cup last year), Iceland, Spain, Scotland and Morocco. These destinations have witnessed strong uptake, especially with India’s Gen Z and millennial segments, also HNI (high net worth individuals) travellers, not just from metros but also from mini metros like Pune and Tier II and Tier III cities like Chandigarh, Lucknow, Jaipur and Ahmedabad.Today’s new age travellers/GOT fans are able to escape India’s sweltering summers by travelling to GOT’s cool locales and also relax at the beaches of islands where the series has been shot. Post airing of the season finale, it is expected that there will be a further surge in travel to GOT destinations, as fans reeling from the end of the series will look to experience the world it was shot in.last_img read more